When users placed an order, they will be dealing with the platform's traders directly.
When you've created the buying order, the trader's assets will be frozen immediately by the platform. It will be released to the merchant after he receives the payment.
When you've created the selling order, the trader is required to transfer the money within 15 minutes. If the user fails to receive the money in time, please do contact the online OTC365 customer service immediately for assistance.